How to handle member feedback?

how-to-handle-member-feedback
How To Handle Member Feedback

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F eedbacks are a great tool to assess your progress in this fitness service industry. The success of your business depends on the satisfaction level of your current members. You may have the best location with the best equipments installed, but member retention is only possible if your members are happy.

Feedbacks can be obtained in a variety of ways like using

  • Google reviews
    Asking for reviews is a give and take relation. It’s a normal human tendency to jump into writing a review if the service is bad. But when it’s good, very rarely someone takes out time to write a review. To overcome this, you can reward your member with points when they submit you a review on Google. This can be easily done using the Rewards feature in Okfit.

    Ratings on Google can also help you get on the top in Google Search engine.

  • Survey forms
    Create survey forms with Google forms or Survey Monkey. Ask questions that can be easily answered in under a minute. People tend to avoid filling out lengthy forms. To get a better response, keep the questions simple with multiple choice or yes/no answers.

  • In-person
    Interact with your members once a while and casually take a feedback. Make a mental note of this conversation to reflect upon it later.

    Your trainers can kick-in a conversation during the member's cool-down time after the exercise. To offer a unique exeperience, provide them with a fragrant face towels to cool-down.

  • Feedback through app
    Okfit has an in-built rate-your-gym feature which your members can use. The ratings are on parameters like safety, trainers, hygiene, etc. You, as an owner, get a quick idea which areas to focus on directly from your dashboard. The members can also update their rating from the app.

Positive feedbacks boost our confidence and indicate we are heading in the right direction. But there may be times, when we have to deal with negative feedbacks. It is very important to have a correct approach when dealing with negative feedbacks.

How to handle negative feedbacks?

  • Understand your member. Listen to their complaint with all ears. Keep yourself calm and composed while listening to your members. Never respond aggressively or in a fit of rage.

  • Assess the shortcomings. Try finding out the root cause of the problem. It can be pysical shortcomings like lack of equipments and machines, irregular or incompetent trainers, hygiene or ambience.

  • Keep a record. Assign tasks to your team to improve. Regularly followup with your staff to take action for incompetence and reward for performance.

  • Resovle the issue. Make sure the issues and complaints are worked upon in a set time frame. Once resolved, convey the message to the member who made the complaint. An issue timely resolved can save a business time and money by avoiding member churn.

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Comments (6)
Eric Jones eric.jones.z.mail@gmail.com

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06 May 2021

Eric Jones eric.jones.z.mail@gmail.com

Hello, my name’s Eric and I just ran across your website at okfit.in... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE https://talkwithwebvisitors.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE https://talkwithwebvisitors.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://talkwithwebvisitors.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://talkwithwebvisitors.com/unsubscribe.aspx?d=okfit.in

04 May 2021

Eric Jones eric.jones.z.mail@gmail.com

Hello, my name’s Eric and I just ran across your website at okfit.in... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE http://talkwithcustomer.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE http://talkwithcustomer.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://talkwithcustomer.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://talkwithcustomer.com/unsubscribe.aspx?d=okfit.in

01 May 2021

Eric Jones eric.jones.z.mail@gmail.com

Hello, my name’s Eric and I just ran across your website at okfit.in... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE http://talkwithcustomer.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE http://talkwithcustomer.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://talkwithcustomer.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://talkwithcustomer.com/unsubscribe.aspx?d=okfit.in

29 Apr 2021

Elwood Carter carter.elwood@gmail.com

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28 Apr 2021

Eric Jones eric.jones.z.mail@gmail.com

Hello, my name’s Eric and I just ran across your website at okfit.in... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE http://talkwithcustomer.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE http://talkwithcustomer.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://talkwithcustomer.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://talkwithcustomer.com/unsubscribe.aspx?d=okfit.in

27 Apr 2021