All amounts paid for SaaS subscription services are non-refundable. This policy applies to all subscription plans, including but not limited to monthly, quarterly, and annual subscriptions.
You may cancel your subscription at any time by following the cancellation process outlined in our Terms of Service. Upon cancellation, you will not be eligible for a refund of any unused portion of your subscription, regardless of the remaining time on your subscription term. Your account will be active until the end of your subscription Term.
With the subscription to our services, You have the option to purchase additional goods and services, including SMS credits, WhatsApp API credits, custom member mobile app on a yearly renewal basis, and 3rd-party access control devices. It is important to note that all purchases related to SMS credits, WhatsApp API credits, and custom member mobile app subscriptions are non-refundable
For 3rd-party access control devices, our refund policy aligns with the terms and conditions set forth by the respective third-party provider. You are encouraged to review and adhere to the specific refund policies outlined by the third-party manufacturer or provider of access control devices.
We reserve the right to terminate your subscription at our discretion for any violation of our Terms of Service or for any other reason we deem necessary. In such cases, you will not be entitled to a refund for any amounts previously paid.
While we strive to provide uninterrupted access to our services, we cannot guarantee that our services will be free from interruptions or errors. In the event of service disruptions, we will make reasonable efforts to rectify the issue promptly. However, such disruptions will not be grounds for a refund.
We may revise this refund policy at our discretion and without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We recommend checking our refund policy periodically for updates.
If you have any questions or concerns about this refund policy, please contact our customer support team at [email protected]